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Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better

by Jennifer Pahlka

Rethinking government for the digital age

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Awards & Recognition

  • Editorial selection

    Named one of NPR's Best Books of 2023

    Named one of NPR's Best Books of 2023.

  • Critical praise

    “The book I wish every policymaker would read.” — Ezra Klein

    Ezra Klein praised the book as one he wished every policymaker would read.

AlbakiReads Editorial

Rethinking government for the digital age

Jennifer Pahlka examines the gap between public policy goals and the services government actually delivers, with digital systems as a revealing case. She connects cumbersome online services to an institutional culture shaped by industrial-era hierarchies, where decisions made far from implementation can change as they move through government. The book’s central question is not simply how to add technology, but how to rethink the way American government works so that its services better reflect the needs they are meant to address. Its scope links digital government to broader challenges in public administration, including infrastructure, support for vulnerable people, and responses to global threats.

Good fit for readers who enjoy

  • Readers interested in public policy and government administration.
  • Readers curious about the relationship between technology and public services.
  • Policymakers and civic technologists considering how policy is implemented.

Themes

Digital governmentPublic service deliveryPolicy implementationGovernment hierarchy and institutional culture

Based on publisher information and book metadata.

Book overview

Named one of NPR's Best Books of 2023
Named one of Ezra Klein's "Books That Explain Where We Are in 2023," The New York Times

Learn more about Jennifer Pahlka's work at recodingamerica.us.

"The book I wish every policymaker would read."
--Ezra Klein, The New York Times

A bold call to reexamine how our government operates--and sometimes fails to
--from President Obama's former deputy chief technology officer and the founder of Code for America

Just when we most need our government to work--to decarbonize our infrastructure and economy, to help the vulnerable through a pandemic, to defend ourselves against global threats--it is faltering. Government at all levels has limped into the digital age, offering online services that can feel even more cumbersome than the paperwork that preceded them and widening the gap between the policy outcomes we intend and what we get.

But it's not more money or more tech we need. Government is hamstrung by a rigid, industrial-era culture, in which elites dictate policy from on high, disconnected from and too often disdainful of the details of implementation. Lofty goals morph unrecognizably as they cascade through a complex hierarchy. But there is an approach taking hold that keeps pace with today's world and reclaims government for the people it is supposed to serve. Jennifer Pahlka shows why we must stop trying to move the government we have today onto new technology and instead consider what it would mean to truly recode American government.

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