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  • A Quiet Revolution in Indigenous Service Delivery: New Public Management and its Effects on First Nations Organisations by Deirdre Howard-Wagner book cover
  • A Quiet Revolution in Indigenous Service Delivery: New Public Management and its Effects on First Nations Organisations by Deirdre Howard-Wagner book cover
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A Quiet Revolution in Indigenous Service Delivery: New Public Management and its Effects on First Nations Organisations

by Deirdre Howard-Wagner

First Nations organisations and the structures of service delivery

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AlbakiReads Editorial

First Nations organisations and the structures of service delivery

This edited volume examines how government-designed Indigenous services operate in practice, focusing on the effects of the service market and the wider delivery system on First Nations organisations. Its chapters bring together the experiences and expertise of community-controlled organisations in urban New South Wales, including groups working in social enterprise, business, community development, service provision, representation and advocacy. Looking across these varied roles, the book considers the system as a layered, multi-jurisdictional structure and sets out why its organisation and design are at issue. The emphasis is on the relationship between public administration, community control and the delivery of services intended to meet First Nations needs.

Good fit for readers who enjoy

  • Readers studying Indigenous policy, public administration or service delivery.
  • Those interested in community-controlled First Nations organisations in urban New South Wales.
  • Readers examining social enterprises, advocacy and community development in First Nations contexts.

Themes

Indigenous service deliveryPublic administration and government marketsCommunity control and organisational expertiseUrban First Nations organisationsMulti-jurisdictional systems

Based on publisher information and book metadata.

Book overview

The government Indigenous service market that is now well entrenched in the public administration system has operated to marginalise First Nations people and First Nations organisations, who have had very little say, if any, over the last 20 years, about how government services are designed to meet their needs.

 

The chapters in this volume comprehensively describe and illustrate how the government Indigenous market, and the Indigenous service delivery system created around that market, have failed and why system change is needed.

 

The book offers the expertise of individual community-controlled First Nations organisations operating in urban settings in NSW, which variously operate as social enterprises, businesses, community development organisations, social service providers, representatives and advocacy organisations.

 

Concentrating on the experiences of individual First Nations organisations allows us to examine the complex, layered Indigenous service system as a multi-jurisdictional phenomenon on the ground in an urban context.

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