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  • Emerging ITO and BPO Markets: Rural Sourcing and Impact Sourcing by Joseph W. Rottman book cover
  • Emerging ITO and BPO Markets: Rural Sourcing and Impact Sourcing by Joseph W. Rottman book cover
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Emerging ITO and BPO Markets: Rural Sourcing and Impact Sourcing

by Joseph W. Rottman

Outsourcing beyond major urban centers

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AlbakiReads Editorial

Outsourcing beyond major urban centers

Joseph W. Rottman examines two related approaches to information technology and business process outsourcing: placing service centers in rural areas and employing people who face barriers to good employment. The book also considers where those approaches overlap, when rural businesses recruit and train marginalized workers. Drawing on 62 interviews with providers and clients in the United States, Israel, India, and China, the study organizes its discussion around implementation challenges, practices, and lessons for both service providers and organizations buying these services. Its scope connects the operational question of building outsourcing capacity in remote locations with the employment opportunities such models can create.

Good fit for readers who enjoy

  • Business and economics readers interested in outsourcing models and service delivery.
  • Providers exploring ITO or BPO operations in rural areas or with marginalized populations.
  • Clients considering services from rural-sourcing or impact-sourcing providers.

Themes

Rural sourcingImpact sourcing and employment accessITO and BPO capabilitiesProvider-client relationships

Based on publisher information and book metadata.

Book overview

This publication explores two overlapping niche sourcing markets: rural sourcing and impact sourcing. Rural sourcing is the practice of locating information technology outsourcing (ITO) or business process outsourcing (BPO) delivery centers in low-cost, non-urban areas. Impact sourcing is the practice of hiring and training marginalized people in ITO or BPO services who normally would have few opportunities for good employment. Rural sourcing and impact sourcing intersect when marginalized people in rural areas are hired, trained, and employed in ITO or BPO businesses.

Based on 62 interviews with providers and clients in the US, Israel, India, and China, this concise study discusses challenges, best practices, and lessons for providers seeking to build ITO and BPO capabilities in remote areas or with unique populations and for clients seeking to buy their services.

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