Total Quality Service
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Book Overview Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. T...
Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times. Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
Book Details Format: Hardcover | Pages: 336 | Language: English | Publisher: ST LUCIE PR | ISBN: 1884015832
FormatHardcover
Pages336
LanguageEnglish
ISBN1884015832
EAN9781884015830
PublisherST LUCIE PR
Publication Date1970-01-01
Edition1
AccessoriesNo Accessory
ConditionNew
Product TypeHARD COVER BOOKS
Weight1.39 Pounds
Length9.46 Inches
Width6.0 Inches
Height0.98 Inches
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