Service Quality and Productivity Management
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Book Overview The relationship between productivity and customer satisfaction is complex. Service Quality and Productivity Management describes that t...
The relationship between productivity and customer satisfaction is complex. Service Quality and Productivity Management describes that the quality and productivity are twin paths in creating value for both customers and organizations. This book describes how to improve service quality and productivity, and discusses how to use key tools (including customer feedback systems) to achieve this. This book is the 12th volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.
Book Details Format: Paperback | Pages: 79 | Language: English | Publisher: WS PROFESSIONAL | ISBN: 1944659420
FormatPaperback
Pages79
LanguageEnglish
ISBN1944659420
EAN9781944659424
PublisherWS PROFESSIONAL
Publication Date1970-01-01
AccessoriesNo Accessory
ConditionNew
Product TypeQUALITY PAPERBACK BOOKS
Weight0.26 Pounds
Length9.0 Inches
Width6.0 Inches
Height0.17 Inches
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