Managing People for Service Advantage
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Book Overview Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizat...
Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a firm commitment to effective management of human resources, including the recruitment, selection, training, motivation, and retention of employees. Organizations that display this commitment understand the economic payoff from investing in their people. Managing People for Service Advantage will give an insight on how to get HR right in service organizations, and how to get satisfied, loyal, motivated and productive service employees. This book is the ninth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.
Book Details Format: Paperback | Pages: 91 | Language: English | Publisher: WS PROFESSIONAL | ISBN: 1944659331
FormatPaperback
Pages91
LanguageEnglish
ISBN1944659331
EAN9781944659332
PublisherWS PROFESSIONAL
Publication Date1970-01-01
AccessoriesNo Accessory
ConditionNew
Product TypeQUALITY PAPERBACK BOOKS
Weight0.3 Pounds
Length9.0 Inches
Width6.0 Inches
Height0.19 Inches
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