Itil Service Management Based on Itil
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AlbakiReads Editorial A structured reference to the ITIL 2011 service lifecycle
A structured reference to the ITIL 2011 service lifecycle
Organized around the ITIL 2011 Edition, this guide maps IT service management across the full service lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. It gives detailed attention to 26 service-management processes and four functions, framing them as practical components of day-to-day operations. The revised coverage also incorporates Strategy Management and Business Relationship Management, alongside other updated ITIL concepts. With its broad lifecycle-to-process structure, the book functions as a consolidated reference for understanding how ITIL’s concepts, processes, and functions connect.
Good fit for readers who enjoy
- IT service management professionals working with ITIL 2011
- Teams implementing or organizing IT service-management practices
- Students and practitioners seeking a lifecycle-based ITIL reference
Themes
ITIL 2011IT service managementService lifecycleService-management processesContinual service improvement
Based on publisher information and book metadata.
Book Overview In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance ...
In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor. The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations. This title covers the following: - Introduction to the Service Lifecycle - Lifecycle phase: Service Strategy - Lifecycle phase: Service Design - Lifecycle phase: Service Transition - Lifecycle phase: Service Operation - Lifecycle phase: Continual Service Improvement New, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book.A classic story of the . . .
Book Details Format: Paperback | Pages: 338 | Language: English | Publisher: VAN HAREN PUB | ISBN: 9401800170
FormatPaperback
Pages338
LanguageEnglish
ISBN9401800170
EAN9789401800174
PublisherVAN HAREN PUB
Publication Date2014-10-23
Edition2011
AccessoriesNo Accessory
ConditionNew
Product TypeQUALITY PAPERBACK BOOKS
Weight1.23 Pounds
Length9.61 Inches
Width6.69 Inches
Height0.73 Inches
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