The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth
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Book Overview Create a World-Class Workforce Every business out there is interested in earning profits. But sometimes the bottom line is not the best i...
Create a World-Class Workforce
Every business out there is interested in earning profits. But sometimes the bottom line is not the best indicator of a company's long-term health. In the wake of the Great Resignation, companies are scrambling to hold on to both employees and profits. It turns out that one answer is the key to both. The Employee Experience Revolution divulges the little-known secret of how to become a more profitable company, in both the short and long term: happy employees. "Your customers will never be any happier than your employees. Your people . . . create and deliver the experience that keeps customers coming back."
Authors John DiJulius III and David Murray, founder and VP of consulting, respectively, of The DiJulius Group, are experts in the customer and employee experience industry. The companies they have advised include Starbucks, Chick-fil-A, Lexus, and The Ritz-Carlton. The goal is to have processes and a culture that encourage employees to naturally buy in to a company's brand so they voluntarily sing their employer's praises while providing stellar customer service. Pay is only one factor. A healthy organization will strive to give their employees job satisfaction by providing purpose, recognition, appropriate expectations, and even like-minded coworkers. The principles in this book can be applied to any company, large or small, to help improve how their organization runs as well as their bottom line.
Every business out there is interested in earning profits. But sometimes the bottom line is not the best indicator of a company's long-term health. In the wake of the Great Resignation, companies are scrambling to hold on to both employees and profits. It turns out that one answer is the key to both. The Employee Experience Revolution divulges the little-known secret of how to become a more profitable company, in both the short and long term: happy employees. "Your customers will never be any happier than your employees. Your people . . . create and deliver the experience that keeps customers coming back."
Authors John DiJulius III and David Murray, founder and VP of consulting, respectively, of The DiJulius Group, are experts in the customer and employee experience industry. The companies they have advised include Starbucks, Chick-fil-A, Lexus, and The Ritz-Carlton. The goal is to have processes and a culture that encourage employees to naturally buy in to a company's brand so they voluntarily sing their employer's praises while providing stellar customer service. Pay is only one factor. A healthy organization will strive to give their employees job satisfaction by providing purpose, recognition, appropriate expectations, and even like-minded coworkers. The principles in this book can be applied to any company, large or small, to help improve how their organization runs as well as their bottom line.
Book Details Format: Hardcover | Publisher: GREENLEAF BOOK GROUP PR | ISBN: 9798886451
FormatHardcover
ISBN9798886451
EAN9798886451924
PublisherGREENLEAF BOOK GROUP PR
Publication Date1970-01-01
AccessoriesNo Accessory
ConditionNew
Product TypeHARD COVER BOOKS
Weight0.9 Pounds
Length8.7 Inches
Width5.6 Inches
Height1.1 Inches
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